MTM Luxury Lodging

November 2008 - Case Study
Hotel Group Earns ‘Most Innovative’ Distinction while Keeping Costs, Staff Low (PDF 600 KB)
At Hotel 1000 in downtown Seattle, your room is already set at your preferred temperature. A painting by your favorite artist is displayed on the wall. And you can relax with high-definition TV and digital surround sound.

 

Fall 2008 - Hospitality Upgrade
Following the Yellow Brick Road (PDF 5.7 MB)
When I last wrote on selecting and implementing systems eight years ago (“Perils and Pitfalls of the ‘Puter Path”), I looked at the many things that can go wrong with the whole knotty problem. Every challenge listed there was a reality, but this time around it seemed kinder to take a more optimistic and positive approach. Instead of checking off all the ways we fifi nd to shoot ourselves in the foot, let’s talk about the key steps that make things go as smoothly as possible.